Contact

One email address for everything. We reply within one business day.

Last updated October 13, 2026

Email us

[email protected]

We reply within one business day.

If your question is about a purchase, write from the email address you used at checkout, or include your Paddle transaction number (it is on your receipt). That is all we need to find your order. Please do not send card details.

Want a refund?

You have 14 days from purchase, as long as you have started no more than one paid test and answered no more than 30 trainer questions. No reason needed. Send one line to [email protected] from your purchase email. Details: Refund Policy.

Found a wrong answer?

Tell us the question (its number, or copy its first line) and what you think is wrong. We check every report and fix a confirmed error within 24 hours.

Cannot get in?

There is no password: sign in with your purchase email and we send you a 6-digit code. If the code does not arrive or you no longer use that mailbox, restore access with your Paddle transaction number.

A charge you do not recognize?

Purchases appear on card statements as PADDLE.NET* TIMEDPREP, because payments are processed by Paddle.com, our Merchant of Record. Write to us and we will find the order.

Who runs TimedPrep

TimedPrep is an independent practice service operated by a sole proprietor based in Ukraine. It is not affiliated with Wonderlic, Inc., Criteria Corp or The Predictive Index. See the Terms of Service and Privacy Policy.